Refund policy
RETURNS
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We have a 14-day return policy. If 14 days have passed since your purchase, unfortunately we are unable to offer you a refund or exchange.
To be eligible for a return, the item must be undamaged and in the same condition that you received it. It must also be in its original packaging.
Several types of goods are excluded from returns. Perishable goods such as food, flowers, newspapers or magazines are not eligible for returns. We also do not accept returns of intimate or sanitary products, hazardous materials and flammable liquids or gases.
Additional items excluded from returns include:
* Gift cards
* Downloadable software products
* Some health and personal care products
We require a receipt or proof of purchase for returns.
Please do not send your purchase back to the manufacturer.
In some cases, only partial refunds are granted (if applicable):
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette or vinyl record that has been opened.
* Any item that is not in its original condition, is damaged or is missing parts due to reasons other than our error.
* Any item returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to confirm that we have received your item. We will also notify you whether your refund request has been approved or denied.
If your request is approved, your refund will be processed, and a credit will automatically be applied to your original card or method of payment, within 5 business days.
Late or backlogged refunds (if applicable)
If you have not yet received a refund, first double-check your bank account.
Then contact your credit card company; it may take some time for the refund to be formally posted.
Then contact your bank. There is often a processing time required to post a refund.
If you have already followed these steps and have not yet received your refund, please email us at customer@thorild.it.
Sale items (if applicable)
Only full-price items can be refunded. Unfortunately, sale items are not eligible for refunds.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need an exchange for the same item, please email us at customer@thorild.it and send the item to the following address: via luigi vanvitelli 2 palermo PA Italy.
Gifts
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a voucher for the value of the return. Upon receipt of the returned item, the gift voucher will be mailed to you.
If the item was not marked as a gift when purchased, or if the gift giver had the order shipped to you in person, we will send a refund to the gift giver and they will be notified of your return.
Shipping
To make a return, ship the item to the following address: via luigi vanvitelli 2 palermo PA Italy.
You will be responsible for the shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the return shipping costs will not be included in the refund.
Depending on the country you live in, the time it takes for the replacement product to arrive may vary.
If you are shipping an item valued at more than €75, consider using a trackable shipping service or insuring the shipment. We do not guarantee that we will receive the returned item.
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We have a 14-day return policy. If 14 days have passed since your purchase, unfortunately we are unable to offer you a refund or exchange.
To be eligible for a return, the item must be undamaged and in the same condition that you received it. It must also be in its original packaging.
Several types of goods are excluded from returns. Perishable goods such as food, flowers, newspapers or magazines are not eligible for returns. We also do not accept returns of intimate or sanitary products, hazardous materials and flammable liquids or gases.
Additional items excluded from returns include:
* Gift cards
* Downloadable software products
* Some health and personal care products
We require a receipt or proof of purchase for returns.
Please do not send your purchase back to the manufacturer.
In some cases, only partial refunds are granted (if applicable):
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette or vinyl record that has been opened.
* Any item that is not in its original condition, is damaged or is missing parts due to reasons other than our error.
* Any item returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to confirm that we have received your item. We will also notify you whether your refund request has been approved or denied.
If your request is approved, your refund will be processed, and a credit will automatically be applied to your original card or method of payment, within 5 business days.
Late or backlogged refunds (if applicable)
If you have not yet received a refund, first double-check your bank account.
Then contact your credit card company; it may take some time for the refund to be formally posted.
Then contact your bank. There is often a processing time required to post a refund.
If you have already followed these steps and have not yet received your refund, please email us at customer@thorild.it.
Sale items (if applicable)
Only full-price items can be refunded. Unfortunately, sale items are not eligible for refunds.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need an exchange for the same item, please email us at customer@thorild.it and send the item to the following address: via luigi vanvitelli 2 palermo PA Italy.
Gifts
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a voucher for the value of the return. Upon receipt of the returned item, the gift voucher will be mailed to you.
If the item was not marked as a gift when purchased, or if the gift giver had the order shipped to you in person, we will send a refund to the gift giver and they will be notified of your return.
Shipping
To make a return, ship the item to the following address: via luigi vanvitelli 2 palermo PA Italy.
You will be responsible for the shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the return shipping costs will not be included in the refund.
Depending on the country you live in, the time it takes for the replacement product to arrive may vary.
If you are shipping an item valued at more than €75, consider using a trackable shipping service or insuring the shipment. We do not guarantee that we will receive the returned item.